Your support team is drowning in work Zendesk should be doing automatically.
I'm Andrei — a Zendesk & automation consultant. I turn messy, underused help desks into automated support machines: fewer manual steps, faster responses, and dashboards your leadership will actually use.
Fixed prices. Clear deliverables. No hourly billing surprises.
Whether your Zendesk needs a rescue, a rebuild, or just someone who keeps it running — there's a clear starting point.
Zendesk Health Audit
A full review of your instance: workflows, triggers, automations, SLAs, channels, reporting. You get a findings report and a prioritized roadmap — whether you implement it with me or not.
- Delivered within 2 weeks
- Written report + walkthrough call
- Quick wins you can ship same week
Implementation & Automation
I build the roadmap: workflow rebuilds, trigger architecture, channel migrations, Help Centre & deflection, integrations with your stack via Zapier or Make, and reporting dashboards.
- Zendesk ↔ CRM / phone / docs integrations
- Greenfield setups in as little as 2 weeks
- Explore dashboards for leadership
Automation Retainer
Your part-time Zendesk owner. Ongoing optimization, new automations as your processes evolve, and an expert on call — without hiring a full-time admin.
- Continuous improvements, monthly report
- Priority support for breakages
- Cancel anytime, no lock-in
Real systems, real numbers.
A few of the transformations I've led as a Zendesk owner and automation engineer.
From phone-heavy chaos to an automated support machine
Took over a disorganized Zendesk and rebuilt it end to end: workflow and trigger architecture, a deliberate shift from phone to web support, a Help Centre engineered for ticket deflection, integrations with AirCall, HubSpot, PandaDoc and Tableau, and custom reporting that gave leadership live visibility for the first time — including a Tableau-to-Zendesk revenue pipeline used to measure onboarding ROI per customer.
400-700 deals a month, handed off with zero human touch
Replaced a manual Slack-based handoff with a fully automated pipeline: the moment a deal closed in HubSpot, every data point flowed through Zapier — reformatted by a Python step — into a Zendesk ticket, auto-assigned by round-robin, with SLAs, staged workflows and automated customer messages. A team of 4-5 absorbed up to 700 onboardings a month, touching only the exceptions.
A complete Messaging-first Zendesk instance — from zero, in 2 weeks
Built a full support operation from scratch for a document-compliance product: Zendesk Messaging setup, groups, views, workflows and automations — delivered in about two weeks while running another instance in parallel. Later consolidated it into the main instance when the data showed two instances weren't justified. Knowing when not to keep infrastructure is part of the job.
Three steps. No commitment until you've seen the plan.
Free 30-minute call
You tell me what's slow, manual or invisible in your support operation. I'll tell you honestly whether I can help — and roughly what it's worth fixing.
Audit & roadmap
I dig through your instance and deliver a prioritized, costed roadmap: quick wins first, big rocks after. The roadmap is yours to keep either way.
Build & automate
I implement — workflows, automations, integrations, dashboards — and hand over documentation your team can actually maintain. Or stay on retainer and I'll maintain it for you.
Hi, I'm Andrei.
I spent 4+ years as a Zendesk owner and automation engineer, running support operations end to end for a UK tech group — from trigger architecture and channel strategy to executive dashboards. Today I work as a DevOps engineer, which means I bring infrastructure-grade thinking to help desk automation: version-able, documented, built to not break.
My sweet spot is the gap most companies fall into: too big for a messy Zendesk, too small for a full-time admin. That gap costs you agent hours every single day. I close it at a fraction of a hire's cost.
Based in Bucharest (EU timezone), working with teams across the UK, Europe and the US.
Find out what your Zendesk could be doing for you.
A free 30-minute call. You'll leave with at least two things you can improve this week — whether we work together or not.
Book a free call